Privacy Policy

At Step Up Club we take your privacy seriously. This Privacy Policy describes our privacy practices and policy regarding the collection and use of information (including personally identifiable information) made available to us through stepupclub.co (the “Step Up Club Site”).

Who We Are

Step Up Club is a modern voice in the women’s career conversation, founded and run by career experts, Alice Olins and Phanella Mayall Fine. The Step Up Club delivers practical, accredited careers advice and broadens its followers’ networks. The Step Up Club’s viewpoint is simple: every woman can achieve her own definition of success with the right support, tools and network. Career advice should not be limited to corporate boardrooms. Its Step Up School Inner Circle, an innovation in the world of coaching is a 6 month programme, applicable to entrepreneurs and employees, freelancers and full-timers and is based around monthly half day meet ups and a closed online forum. Alongside its face-to-face coaching programme is Step Up School Online, a distance-learning based course, weekly email newsletter, onsite career advice, free downloadable worksheets and more.

How We Process Your Personal Data

The processing of information (your “personal data”), such as the name, e-mail address, postal address and/or credit card information relating to an identified or identifiable person (“data subject”) shall always be in line with the General Data Protection Regulation (GDPR). By means of this data protection declaration, we would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

Step Up Club complies with its obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

Step Up Club collects the details provided by you when you join our Step Up Club mailing list or become a member of Step Up School (our “Services”). We may collect additional personally identifiable information through your participation in any promotions and competitions offered by us.

Reasons/Purposes For Processing Information

We use the personal information we collect to enable us to:

  • Provide education and training to our customers and clients
  • Promote and provide ourServices
  • Resolve problems, calculate and collect fees, and troubleshoot
  • To maintain our own accounts and records
  • Verify your identity and the information you provide
  • Improve our Services and customer experience and inform you about our Services and updates
  • Provide you with information that may affect your use of our Services
  • Communicate marketing and promotional offers to you

We may also use your personal data to communicate with you in the event of a change in our business practices, or our Terms of Service or Privacy Policy. We may also use your personal data to send you information, special offers and promotions.

Whenever you use a website or other internet service, a series of general data and information gets created and logged automatically. The same is true when you use the Step Up Club site. This general data and information are stored in the server log files. Some of the types of information we may collect are:

  • the browser types and versions used
  • the operating system used by the accessing system
  • the website from which an accessing system reaches our website (so-called referrers)
  • the date and time of access to the Internet site
  • an Internet protocol address (IP address)
  • the Internet service provider of the accessing system
  • any other similar data and information that may be used in the event of attacks on our information technology systems

When collecting this general data and information, the Step Up Club Site does not draw any conclusions about the data subject. Rather, this information is needed to:

  • deliver the content of our website correctly
  • optimise the content of our website as well as its advertisement
  • ensure the long-term viability of our information technology systems and website technology
  • provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.

Therefore, the Step Up Club Site analyses anonymously collected data and information statistically, with the aim of increasing the data protection and data security of the Step Up Club site, and to ensure an optimal level of protection for the personal data we process. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or Android phone.

We sometimes need to share the personal information we process with other organisations. This is always done in compliance with all aspects of the GDPR. Therefore, we may share, and you hereby consent to our sharing of, personal information with service providers who assist in the delivery of our Services we provide to you, the enforcement of our terms and conditions, and the promotion of trust and safety.

We will never sell or rent your personal information to a natural or legal person, public authority, agency or body (“third party”).

Our Mailing List

If you wish to subscribe to our newsletters or email communications services, we will need to collect your email address in order to send our newsletters and/or email communications to you.  We will not use your email address for any purposes except: to send you the newsletters and/or emails you have requested; to maintain our subscription and unsubscription lists; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied; or, to notify you of changes to the Step Up Club Site, business practices, Terms of Service or Privacy Policy.

We use a third-party provider, Infusionsoft, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Infusionsoft’s privacy notice.

If you wish to unsubscribe from our newsletters or email communications services, please use the unsubscribe feature at the footer of our email communications or contact us at hello@stepupclub.co.

Cookies

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser that enables the sites or service providers systems to recognise your browser and capture and remember certain information. We use cookies to help us understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result. All of these cookies can be turned off or removed through your browser settings.

Other Web Sites

Where we provide links to third party web sites (whether or not they are affiliated with the Step Up Club Site and even if Step Up Club branding appears on these sites), such sites are not controlled by us and are not covered by this Privacy Policy. These links are provided for your convenience only. If you access these sites by using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy. Although where possible we endeavour to ensure that the site operators abide by our Privacy Policy, we cannot guarantee that they will, and you are advised to check the privacy policy of such third parties before providing information to them.

Contact Possibility Via Web Forms

You may, if you wish, contact us in regards to our Services or any queries you may have via the contact forms on our site. These contact forms have been created to allow you quick and direct communication with us.  When contacting us via the contact forms on the Step Up Club site, the personal data you transmit are automatically stored. Such personal data transmitted on a voluntary basis are stored for the purpose of processing or contacting you. This personal data will never be transferred to third parties.

Contact Possibility Via Comment

The Step Up Club Site offers users the possibility to leave individual comments on individual blog contributions. When you make a comment on an individual blog contribution on the Step Up Club Site, these and the information regarding the date of the comment and the pseudonym you chose to post it under are stored and published to the site. The IP address assigned by your Internet Service provider (ISP) is also logged for security reasons, and in case you violate the rights of third parties or post illegal content. This data will never be passed on to third parties, unless such a transfer is required by law.

Please note that the comment sections on individual blog contributions are open to the public and if you choose to disclose personally identifiable information in these areas you are consenting to its unrestricted distribution in a public forum throughout the Step Up Club Site and to and by otherStep Up Club Site commenters. We therefore cannot be responsible for the protection or security of such information, regardless of its sensitivity. You disclose all such information on our individual blog contributions and any other public forums entirely at your own risk.

Security

The security of your personally identifiable information is a priority to us. Unfortunately, no security system, or system of transmitting data over the internet, can be guaranteed to be 100 per cent secure. As a result, while we strive to protect your personally identifiable information, we cannot guarantee the security of our servers, the means by which information is transmitted between your computer and our servers, or any information provided to us or to any third party through or in connection with the Step Up Club Site. You provide all such information at your own risk.

Your Rights & Your Access To Your Personal Information

You have the right to access the personally identifiable information that is held about you. To obtain a copy of the personally identifiable information Step Up Club holds about you please email your request to hello@stepupclub.co. We’ll usually share this with you within 30 days of you asking us for it.

You are also entitled to object to us processing your information and ask us to stop using your information, including when we use your information to send you our newsletters or email communications services. If you would like to have your personally identifiable information on our database amended or deleted, please contact us at hello@stepupclub.co and we will use commercially reasonable efforts to comply with your request in accordance with the provisions of this Privacy Policy. We may need to contact you or verify who you are in order to be sure that we are deleting or changing the appropriate information.

When requesting that personally identifiable information be amended or deleted, please keep in mind that there will be residual information that will remain within our databases, access logs and other records, which may or may not contain such personally identifiable information. This information will not be used for commercial purposes. However, we may use that information, from time to time, to recontact former members or visitors to the Step Up Club Site in certain limited circumstances – for instance, if required to do so by law.

Accuracy And Retention Of Data

We will not keep personal data longer than is necessary for the purpose or purposes for which they were collected. We will take all reasonable steps to destroy, or erase from our systems, all data which is no longer required. We will ensure that personal data we hold is accurate and kept up to date. We will check the accuracy of any personal data at the point of collection and at regular intervals afterwards. We will take all reasonable steps to destroy or amend inaccurate or out-of-date data.

Your Acceptance Of These Terms

By using the Step Up Club Site, joining our Step Up Club mailing list or becoming a member of Step Up School or otherwise providing information to us, you confirm your agreement to the terms and conditions of this Privacy Policy and our Terms of Service. If you do not agree to this Privacy Policy, please do not use the Step Up Club Site and do not register for any of the Services. Your continued use of the Step Up Club Site will be deemed your acceptance of the terms laid out in this Privacy Policy.

Changes To This Privacy Policy

As a newsletter subscriber, we will notify you when we make any changes to our Privacy Policy that affect the use of any personally identifiable information we collect. However, we may make changes this Privacy Policy from time to time without notice. Any such change will take effect once the revised privacy policy is available on the Step Up Club Site. Therefore, we ask that you bookmark and periodically review our Privacy Policy Notice page to ensure your continuing familiarity with the most current version of our Privacy Policy. Your continued use of the Step Up Club Site following such changes to this Privacy Policy will be deemed your acceptance of those changes.

You can determine when this policy was last revised by checking the “Last Revised” legend at the bottom of the Privacy Policy Notice page.

Queries

If you have any queries about this privacy policy, please email us at hello@stepupclub.co.

Last revised: 1/12/2018